Help & Questions

1. How does customization work?
Customization works by selecting the necklace style you like (e.g., pendant selection) and the color scheme you want. After purchase, we will reach out to confirm your preferences, send you scarf or material options to choose from, and provide a final proof before your necklace is shipped.

2. Can I request a completely unique design not shown on your site?
Yes! Please reach out via our contact form to discuss custom ideas.

3. How long does it take to receive a custom necklace?
Orders are typically fulfilled within a week.

4. Can I see a preview before my necklace is made?
Yes! We always send a preview before shipping so you can confirm your necklace is exactly how you want it.

5. Can I choose my necklace length?
For scarf necklaces, each comes at a designated length, but you can easily tie it to your preferred length. For beaded necklaces, if you have a specific length in mind or any concerns, just reach out and we’ll be happy to customize it for you!

6. Can I order necklaces for a bridal party or group event?
Absolutely! For larger orders, please reach out via our contact page so we can help make your order extra special.

7. Can I expedite shipping for gifts and special events?
We will try our best to fulfill expedited requests, please reach out before placing your order to confirm feasibility.

8. What materials are your necklaces made from?
Our scarf necklaces feature polyester scarves paired with pendants sourced from a variety of materials. Cuff necklaces are made from solid brass or silver-plated brass, and our beaded necklaces are crafted with beads strung on durable wire.

9. How should I maintain my necklace to preserve color and finish?
Our cuff necklaces are made from solid brass and silver-plated brass. A quick polish with a soft cloth will help keep them bright and looking their best.

10. Are your necklaces hypoallergenic?
Most of our necklaces are safe for sensitive skin, but if you have metal allergies, please check the product description or reach out for details about specific materials.

11. Are the scarves washable?
Yes, scarf necklaces can be gently hand washed if needed. Avoid harsh detergents to preserve the color and fabric quality.

12. Will the colors on dyed pearls fade over time?
Dyed pearls can gradually fade if exposed to sunlight, perfumes, chemicals, or harsh cleaning products. To preserve their color, store them in a cool, dry place, avoid prolonged sun exposure, and gently clean them with a soft cloth after wearing. Proper care will help maintain their vibrant color and luster for years.

13. What if I see something on Instagram that isn’t on the website?
If you spot a piece on Instagram that isn’t listed on our product page, just reach out, we’ll be happy to help you get it!

14. Don’t love what you received?
Premade necklaces can be returned for store credit. Custom pieces are confirmed with you before shipping and are unfortunately non-refundable.

15. What happens if my necklace arrives damaged?
If your necklace arrives damaged, please contact us immediately so we can arrange a replacement or solution.

16. Can I include a personalized note or gift wrapping?
Yes! Reach out via our contact form to request gift wrapping or include a note with your order.